Unlock the wealth of knowledge stored in our past FTA webinar recordings. Each session is a treasure trove of insights, featuring esteemed guests from the dental sector, ready to share their expertise and insider tips.
All our webinars are presented LIVE and are free to attend. However, we fully understand that life can get busy, so that’s why we’re thrilled to offer you the opportunity to watch these valuable recordings whenever suits you – FREE OF CHARGE!
Don’t miss out on the chance to learn at your own pace.
Patient complaints are an inevitable part of working within a dental practice, but how they are handled can have a significant impact on reputation, risk exposure, and long-term outcomes for both individuals and the wider team.
This webinar with Raj Rattan, Dental Director at Dental Protection, focuses on providing a clear, structured approach to managing complaints effectively and confidently.
This session explores why complaints arise, how to recognise early warning signs, and how to respond in a way that protects both patients and the practice.
During the webinar, you will learn how to:
• Understand why patients complain, including expectations, communication gaps, and emotional drivers
• Identify the anatomy of a complaint, from early warning signs through to classification and resolution
• Apply a structured approach to complaint handling, using practical frameworks to support recovery and protect reputation
This webinar is suitable for anyone working within a dental practice who wants to handle complaints with greater confidence, reduce risk, and achieve better outcomes.
Raj Rattan
Mortgage choices play a significant role in your personal finances, your business plans, and your long-term wealth. Getting them wrong can be costly, while getting them right can give you flexibility, control, and confidence for years to come.
This webinar, delivered by James Wright and Michael Coombes from CWMS Mortgage Solutions, specialists in mortgage advice for the dental profession, will help you make informed mortgage decisions.
In this session, James and Michael cover:
• How lenders assess income for dentists
• How much you can realistically borrow, with clear affordability examples
• Loan to values and practical deposit considerations
• The mortgage types dentists are most likely to encounter
• Repayment versus interest-only options and when each may be appropriate
• How mortgage decisions impact your long-term financial position
• Common mistakes dentists make and how to avoid them
• A practical mortgage preparation checklist
Whether you are buying a practice, refinancing, or planning ahead, this webinar will give you clear, practical insight to help you approach mortgage decisions with confidence.
James Wright & Michael Coombes
Buying a dental practice is one of the biggest financial and professional decisions you will make and getting the legal side wrong can be costly.
During this practical session, Thomas Coates, Managing Director at Buxton Coates Solicitors, will cover:
• An overview of the legal process when buying a dental practice
• The most common legal stumbling blocks that can derail a purchase
• Issues that frequently arise after completion when risks are not addressed properly
• Best practice guidance to put yourself in the strongest possible position as a buyer
Whether you are actively looking to buy or planning ahead for a future purchase, this webinar will give you clear, practical insight into how to protect yourself and avoid costly mistakes.
Thomas Coates
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