Webinars

Patient complaints are an inevitable part of working within a dental practice, but how they are handled can have a significant impact on reputation, risk exposure, and long-term outcomes for both individuals and the wider team.

Patient complaints are an inevitable part of working within a dental practice, but how they are handled can have a significant impact on reputation, risk exposure, and long-term outcomes for both individuals and the wider team.

This webinar with Raj Rattan, Dental Director at Dental Protection, focuses on providing a clear, structured approach to managing complaints effectively and confidently.

This session explores why complaints arise, how to recognise early warning signs, and how to respond in a way that protects both patients and the practice.

During the webinar, you will learn how to:

• Understand why patients complain, including expectations, communication gaps, and emotional drivers
• Identify the anatomy of a complaint, from early warning signs through to classification and resolution
• Apply a structured approach to complaint handling, using practical frameworks to support recovery and protect reputation

This webinar is suitable for anyone working within a dental practice who wants to handle complaints with greater confidence, reduce risk, and achieve better outcomes.

Mortgage choices play a significant role in your personal finances, your business plans, and your long-term wealth. Getting them wrong can be costly, while getting them right can give you flexibility, control, and confidence for years to come.

Mortgage choices play a significant role in your personal finances, your business plans, and your long-term wealth. Getting them wrong can be costly, while getting them right can give you flexibility, control, and confidence for years to come.

This webinar, delivered by James Wright and Michael Coombes from CWMS Mortgage Solutions, specialists in mortgage advice for the dental profession, will help you make informed mortgage decisions.

In this session, James and Michael cover:

• How lenders assess income for dentists
• How much you can realistically borrow, with clear affordability examples
• Loan to values and practical deposit considerations
• The mortgage types dentists are most likely to encounter
• Repayment versus interest-only options and when each may be appropriate
• How mortgage decisions impact your long-term financial position
• Common mistakes dentists make and how to avoid them
• A practical mortgage preparation checklist

Whether you are buying a practice, refinancing, or planning ahead, this webinar will give you clear, practical insight to help you approach mortgage decisions with confidence.

Buying a dental practice is one of the biggest financial and professional decisions you will make and getting the legal side wrong can be costly.

Buying a dental practice is one of the biggest financial and professional decisions you will make and getting the legal side wrong can be costly.

During this practical session, Thomas Coates, Managing Director at Buxton Coates Solicitors, will cover:

• An overview of the legal process when buying a dental practice
• The most common legal stumbling blocks that can derail a purchase
• Issues that frequently arise after completion when risks are not addressed properly
• Best practice guidance to put yourself in the strongest possible position as a buyer

Whether you are actively looking to buy or planning ahead for a future purchase, this webinar will give you clear, practical insight into how to protect yourself and avoid costly mistakes.

Whether you are thinking about selling your practice in the near future or simply want to run a stronger, more valuable business, understanding what really drives practice value has never been more important.

Whether you are thinking about selling your practice in the near future or simply want to run a stronger, more valuable business, understanding what really drives practice value has never been more important.

In this webinar, Dr Barry Oulton, an expert on dental business performance, leadership, and profitability, shares practical insights for owners who want stronger profits, smoother exits and better control.

You will learn:

• What truly determines the value of a dental practice
• Why many owners lack clarity on the numbers that really matter
• How to build a practice that is always ready to sell, even if you are not planning to
• Practical ways to improve profitability, control, and long-term value

This webinar is particularly relevant if you want greater confidence in your numbers, more control over your business, and the option to exit on your terms when the time is right.

Running a dental practice isn’t just a business challenge, it’s an emotional marathon.

Running a dental practice isn’t just a business challenge, it’s an emotional marathon.

In this webinar, Andy Acton (Director, Frank Taylor & Associates) and George Vernon (Performance Coach & Health Specialist) take a closer look into the concept of Owner Fatigue, exploring it from two vital perspectives:

• The Emotion, with Andy uncovering the human experience behind running a practice, and
• The Science, with George explaining the physiological and psychological mechanisms that drive fatigue and recovery.

Together, they discuss the five key drivers that reveal when a practice owner may be suffering from Owner Fatigue:

1. Emotional Load – how emotional exhaustion leads to burnout and reduced performance
2. Decision Fatigue – the hidden toll of constant decision-making and its effect on clarity
3. Role Creep – when juggling too many hats sabotages delegation and progress
4. Lifestyle Misalignment – the personal cost of imbalance, isolation, and stress
5. Exit Readiness – why lack of clarity often keeps principals stuck in indecision

If you’ve ever felt that running your practice is running you, this webinar will help you understand why and what you can do about it.

Thinking about starting your own squat practice?

Before you take the leap, watch this webinar with Bobby Bhandal, who’s been there, done it, and lived to tell the tale.

Thinking about starting your own squat practice?

Before you take the leap, watch this webinar with Bobby Bhandal, who’s been there, done it, and lived to tell the tale.

Three years ago, Bobby opened a squat practice from scratch — no patients, no premises, no safety net. In this live session, he’ll walk you through the real journey from launch to year three. You’ll hear about the mistakes, the breakthroughs, and the make-or-break moments that defined his path.

What you’ll learn:
• The biggest challenges no one warns you about
• The early decisions that shaped long-term success
• What he’d do differently if starting again
• The investments that paid off and the ones that didn’t
• How to stay resilient when things don’t go to plan

Whether you’re planning your own squat or just exploring your options, this session will give you the clarity, confidence, and insider insight to move forward.