Unlock the wealth of knowledge stored in our past FTA webinar recordings. Each session is a treasure trove of insights, featuring esteemed guests from the dental sector, ready to share their expertise and insider tips.
All our webinars are presented LIVE and are free to attend. However, we fully understand that life can get busy, so that’s why we’re thrilled to offer you the opportunity to watch these valuable recordings whenever suits you – FREE OF CHARGE!
Don’t miss out on the chance to learn at your own pace.
Patient complaints are an inevitable part of working within a dental practice, but how they are handled can have a significant impact on reputation, risk exposure, and long-term outcomes for both individuals and the wider team.
This webinar with Raj Rattan, Dental Director at Dental Protection, focuses on providing a clear, structured approach to managing complaints effectively and confidently.
This session explores why complaints arise, how to recognise early warning signs, and how to respond in a way that protects both patients and the practice.
During the webinar, you will learn how to:
• Understand why patients complain, including expectations, communication gaps, and emotional drivers
• Identify the anatomy of a complaint, from early warning signs through to classification and resolution
• Apply a structured approach to complaint handling, using practical frameworks to support recovery and protect reputation
This webinar is suitable for anyone working within a dental practice who wants to handle complaints with greater confidence, reduce risk, and achieve better outcomes.
Raj Rattan
Whether you are thinking about selling your practice in the near future or simply want to run a stronger, more valuable business, understanding what really drives practice value has never been more important.
In this webinar, Dr Barry Oulton, an expert on dental business performance, leadership, and profitability, shares practical insights for owners who want stronger profits, smoother exits and better control.
You will learn:
• What truly determines the value of a dental practice
• Why many owners lack clarity on the numbers that really matter
• How to build a practice that is always ready to sell, even if you are not planning to
• Practical ways to improve profitability, control, and long-term value
This webinar is particularly relevant if you want greater confidence in your numbers, more control over your business, and the option to exit on your terms when the time is right.
Dr Barry Oulton
Running a dental practice isn’t just a business challenge, it’s an emotional marathon.
In this webinar, Andy Acton (Director, Frank Taylor & Associates) and George Vernon (Performance Coach & Health Specialist) take a closer look into the concept of Owner Fatigue, exploring it from two vital perspectives:
• The Emotion, with Andy uncovering the human experience behind running a practice, and
• The Science, with George explaining the physiological and psychological mechanisms that drive fatigue and recovery.
Together, they discuss the five key drivers that reveal when a practice owner may be suffering from Owner Fatigue:
1. Emotional Load – how emotional exhaustion leads to burnout and reduced performance
2. Decision Fatigue – the hidden toll of constant decision-making and its effect on clarity
3. Role Creep – when juggling too many hats sabotages delegation and progress
4. Lifestyle Misalignment – the personal cost of imbalance, isolation, and stress
5. Exit Readiness – why lack of clarity often keeps principals stuck in indecision
If you’ve ever felt that running your practice is running you, this webinar will help you understand why and what you can do about it.
Andy Acton & George Vernon
Find out how much your practice is worth from an expert.
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