Webinars

Patient complaints are an inevitable part of working within a dental practice, but how they are handled can have a significant impact on reputation, risk exposure, and long-term outcomes for both individuals and the wider team.

Patient complaints are an inevitable part of working within a dental practice, but how they are handled can have a significant impact on reputation, risk exposure, and long-term outcomes for both individuals and the wider team.

This webinar with Raj Rattan, Dental Director at Dental Protection, focuses on providing a clear, structured approach to managing complaints effectively and confidently.

This session explores why complaints arise, how to recognise early warning signs, and how to respond in a way that protects both patients and the practice.

During the webinar, you will learn how to:

• Understand why patients complain, including expectations, communication gaps, and emotional drivers
• Identify the anatomy of a complaint, from early warning signs through to classification and resolution
• Apply a structured approach to complaint handling, using practical frameworks to support recovery and protect reputation

This webinar is suitable for anyone working within a dental practice who wants to handle complaints with greater confidence, reduce risk, and achieve better outcomes.

Whether you are thinking about selling your practice in the near future or simply want to run a stronger, more valuable business, understanding what really drives practice value has never been more important.

Whether you are thinking about selling your practice in the near future or simply want to run a stronger, more valuable business, understanding what really drives practice value has never been more important.

In this webinar, Dr Barry Oulton, an expert on dental business performance, leadership, and profitability, shares practical insights for owners who want stronger profits, smoother exits and better control.

You will learn:

• What truly determines the value of a dental practice
• Why many owners lack clarity on the numbers that really matter
• How to build a practice that is always ready to sell, even if you are not planning to
• Practical ways to improve profitability, control, and long-term value

This webinar is particularly relevant if you want greater confidence in your numbers, more control over your business, and the option to exit on your terms when the time is right.

Running a dental practice isn’t just a business challenge, it’s an emotional marathon.

Running a dental practice isn’t just a business challenge, it’s an emotional marathon.

In this webinar, Andy Acton (Director, Frank Taylor & Associates) and George Vernon (Performance Coach & Health Specialist) take a closer look into the concept of Owner Fatigue, exploring it from two vital perspectives:

• The Emotion, with Andy uncovering the human experience behind running a practice, and
• The Science, with George explaining the physiological and psychological mechanisms that drive fatigue and recovery.

Together, they discuss the five key drivers that reveal when a practice owner may be suffering from Owner Fatigue:

1. Emotional Load – how emotional exhaustion leads to burnout and reduced performance
2. Decision Fatigue – the hidden toll of constant decision-making and its effect on clarity
3. Role Creep – when juggling too many hats sabotages delegation and progress
4. Lifestyle Misalignment – the personal cost of imbalance, isolation, and stress
5. Exit Readiness – why lack of clarity often keeps principals stuck in indecision

If you’ve ever felt that running your practice is running you, this webinar will help you understand why and what you can do about it.

If you’re wondering how the latest Budget announcement might affect you and the value of your practice, watch this webinar recording with Sebastian Stracey, Partner at Humphrey & Co Chartered Accountants.

If you’re wondering how the latest Budget announcement might affect you and the value of your practice, watch this webinar recording with Sebastian Stracey, Partner at Humphrey & Co Chartered Accountants.

Sebastian dives deep into:

The potential effects of the budget on dental practice valuations
Key financial changes to look out for
Strategies to protect and enhance your practice’s value in the changing landscape

In this practical and insightful session, Adam and Sue discuss essential strategies every business owner should know to safeguard their wealth, plan for the future, and protect their family.

In this practical and insightful session, Adam and Sue discuss essential strategies every business owner should know to safeguard their wealth, plan for the future, and protect their family.

What is covered:
• What to expect from the upcoming government budget
• Smart wealth and tax-planning strategies
• Inheritance Tax: how to plan ahead
• The power of estate planning
• How to protect your wealth for future generations
• Why a properly written will matters more than ever

Whether you’re looking to grow your financial resilience or thinking about long-term legacy planning, this session will give you the clarity and confidence to make smart financial decisions.

In this inspiring and dynamic webinar, Nigel Risner, renowned speaker, author, and expert partner of The Principals Club, will be delivering a powerful and inspiring session for dental practice owners and leaders packed with real-world advice, energy, and humour.

In this inspiring and dynamic webinar, Nigel Risner, renowned speaker, author, and expert partner of The Principals Club, will be delivering a powerful and inspiring session for dental practice owners and leaders packed with real-world advice, energy, and humour.

Known for his straight-talking, high-energy style, Nigel will share practical strategies to help you lead with clarity, build stronger teams, and create a culture your patients will love.

He’ll be diving into key topics including:

✅ “You have to do it by yourself – and you cannot do it alone”
✅ Why asking for support is essential to success
✅ The importance of community and connection
✅ How to get your team treating every patient like their own parent
✅ Shifting from working in your business to working on it

Whether you’re a seasoned practice owner or just starting your journey, this is a great opportunity to learn from one of the UK’s most impactful voices in leadership and communication.